shipping & delivery
Cases shipped directly from the vendor will arrive via USPS or one of several major delivery services. While we strive to have your order shipped on a same day basis, shipping times will vary with the carrier and may range from 1 – 4 days. However, your order could arrive early. Login to track your package or to see your order history – 24 hours a day!
We use flat rate shipping based on the dollar value of your order, as shown below:
amount of order shipping charge
$0.00 – $34.99 . . . . . . . . . . . . . . . $9.99
$35.00 – $74.99 . . . . . . . . . . . . . . . $6.99
over $75.00 . . . . . . . . . . . . . . . Free Shipping
Note: Customers will receive less than full credit on any merchandise returned to the sender as either refused or undeliverable (other than freight damaged goods) due to nonrefundable shipping charges.
SevenPlanet does not accept orders to Alaska, Hawaii, or International addresses. In some circumstances, however, we may be able to accommodate your order. Please contact us between the hours of 9AM – 5PM Pacific Time, Monday – Friday, at 503-575-9455 if you are interested in ordering from and/or shipping to Alaska, Hawaii, or Canada.
returns & replacements
We want you to be satisfied with your SevenPlanet products. However, if you are not satisfied with your purchase – for whatever reason – we will generally exchange the item(s) or refund your money. In limited circumstances, manufacturers do not allow returns, or may charge restocking or other fees. For those manufacturers, SevenPlanet must adhere to their policies. Please contact us prior to your purchase if you have a question regarding the return policy for a particular product or manufacturer.
return of new items
SevenPlanet generally allows you to return new, factory-sealed, and unopened merchandise within 30 days of your purchase date. You may choose a full-credit product exchange, a credit for future purchase(s), or a full-credit refund using the same means of purchase payment. Refunds and exchanges are issued for the amount of merchandise only. Unfortunately, we cannot refund shipping charges or other fees that may be specific to each manufacturer, including, but not limited to, restocking fees and handling fees. In limited circumstances, manufacturers do not allow returns, and for those manufacturers, SevenPlanet cannot issue refunds. Those manufacturers who will not accept a return are Laundry Alternative and Natura. Please contact us prior to your purchase if you have a question regarding the return policy for a particular product or manufacturer.
return of defective items
SevenPlanet allows you to return defective merchandise within 30 days of your purchase date. You may choose a full-credit product exchange or a full-credit refund using the same means of purchase payment.
return shipping costs
You are generally responsible for return shipping costs for any product you decide to return. In the event that you exchange a defective product for a new product, SevenPlanet will provide and pay for the outbound shipping for replacement merchandise. Returned merchandise must arrive no later than 30 days after your purchase date. Please contact us if you are uncertain as to the correct shipping address to return a particular item.
order/return processing and cancellations
We make every effort to promptly process your online order, and as such, it may not always be possible to cancel your order before it ships. Please contact us between the hours of 9AM – 5PM Pacific Time, Monday – Friday, at 503-575-9455 to request a cancellation, and we will do our best to cancel your order before it ships. If your order has already shipped, you can return it unopened and we will refund the purchase price. Unfortunately, we generally cannot refund shipping charges or other fees that may be specific to each manufacturer, including, but not limited to, restocking and handling fees. Returns meeting the conditions outlined above will typically be processed within 5 business days following receipt. Processing time may be slightly longer during peak business periods.
product liability:
We are not responsible for any personal injuries or property damage allegedly resulting from products sold through any of our channels of business. Users should use their best judgment when purchasing a product.
By using our website, you acknowledge and agree that:
(i) www.sevenplanet.com is not liable for any damages related in any way to your use of or inability to access this site.
(ii) This site may contain errors.
(iii) We cannot guarantee that this website is free of viruses or other harmful elements.
(iv) You are responsible for any costs associated with servicing your equipment as a result of using this site.
(v) Use is completely at your own risk.
(vi) Seven Planet makes every effort to present complete and current information regarding our company and the products we carry. We apologize for any errors, but we make no warranties, express or implied, regarding accuracy – at times, the available images do not accurately depict the product. Any incomplete information, typographical errors, or inaccuracies are unintended. We reserve the right to correct or update information at any time, without prior notice.
(vii) Discontinued or currently unavailable merchandise may be removed from the site. If such merchandise is not removed and not immediately available, we will try to locate the product or assist you in making an alternate selection, but we cannot guarantee our success. If you are unable to locate a product or the information that you recall from a previous visit, please send us an email and we will make every effort to assist you.
(viii) While under no obligation to do so, we do attempt to respond to questions and comments submitted via e-mail. Although we value our customers’ feedback, please do not submit any proprietary information, suggestions or materials via e-mail or our website. Your submissions will become the property of SevenPlanet, and thus, we are not obligated to compensate you for such submissions. By submitting such materials, you release your proprietary, intellectual property, and all other rights.
(ix) Material which violates or infringes upon the rights of others, which is unlawful, threatening, abusive, defamatory, invasive of privacy or publicity rights, vulgar, obscene, profane, indecent or otherwise objectionable, which encourages conduct constituting a criminal offense, gives rise to civil liability or otherwise violates any law will not be posted on or transmitted through our website. We will not permit any conduct that, in SevenPlanets’ judgment, restricts or inhibits others from using or enjoying our website.
privacy policy
SevenPlanet created a privacy policy to describe our information gathering and dissemination practices with respect to information we collect through our website. This privacy policy does not govern our use of any information you provide to us when you call, write, or communicate with us in any manner other than through our website. This privacy policy is effective as of 2/29/2012. Because the Internet is global, information about you that we collect, or that you submit, may be transferred to, processed in, and held in countries (including the United States) other than the one in which you reside. By using our website, you explicitly consent to such use of your information and agree to the terms of this privacy policy.
Please be assured that as a SevenPlanet customer and visitor to our site, we will not share your personal information with any other company or retailer. We use the personally identifiable information you provide for internal purposes, such as confirming and tracking your order, subscription or registration, analyzing trends and statistics, informing you of our new products, services and offers, and providing you with information from and about SevenPlanet. Your personal information remains strictly confidential. SevenPlanet does not resell any information about our customers to third parties. For your security, we do not store your credit card information. You will need to re-enter it each time you place a new order on our website.
change
We may update this privacy policy from time to time. If under any such update we make any material change to the way in which we treat your personal information, we will inform you of such change via e-mail or by posting a notice on relevant areas in our website. Any updated version of this privacy policy will be effective as of the date set forth therein.
information you choose to submit
You can visit our website without telling us who you are or revealing any personal information about yourself. If, however, you wish to make a purchase from our website, you are required to register with SevenPlanet and, in connection with such registration, provide your full name, email address, billing address (and, if different, the address to which you would like your order shipped), phone number, and credit card information. We use such information to fulfill your order and to contact you from time to time about us, our website, our products, and services. We will also protect any information you provide to us about someone other than you (e.g., the names and addresses of recipients of items you have ordered) in the same manner that we protect your personal information.
information we automatically collect
We automatically collect certain information to help us understand how visitors use our website. For example, each time you visit our website we automatically collect your IP address, browser and computer type, access time, the webpage from which you came, and the webpage(s) that you access during your visit. We also use cookies (which are small amounts of data sent from a web server to your browser that are stored on your computer hard drive) to keep track of your shopping cart, to validate your identity, to tailor our website to meet your personal interests, and to improve the quality of our website. In addition, third parties who place advertisements on our website may also collect information through cookies to ensure that their advertising systems and technologies work properly and to allow them to track responses to their advertisements. Cookies set by these third parties are governed by the privacy policies of those third parties. Generally, you can set your browser not to accept cookies or to notify you if you are sent a cookie, giving you the opportunity to choose whether or not to accept the cookie. Please note that if you do set your browser not to accept cookies, we will be unable to maintain your shopping cart and you will not be able to complete an on-line purchase with us.
our information sharing practices
Service Providers: From time to time, we may enter into relationships with third parties who provide services to us (e.g., credit card processing services, shipping services, or data management and storage services). In those circumstances, we disclose information about you that is necessary for such service providers to perform those services.
Other Disclosure Scenarios: Notwithstanding anything in this privacy policy to the contrary, we reserve the right, unless limited by applicable law, to share any information we have collected about you or that you have submitted: (1) in response to subpoenas, court orders, or legal process, or to establish, protect, or exercise our legal rights or defend against legal claims; (2) if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, fraud, or situations involving potential threats to the safety of any person; (3) if we believe it is necessary to investigate, prevent, or take action regarding situations that involve significant abuse of our website infrastructure or the Internet in general (such as voluminous spamming, denial of service attacks, or attempts to compromise the security of information); (4) to other companies under common control with us (in which case we will require such entities to honor this privacy policy); and (5) if we are acquired by or merged with another entity.
copyright
www.sevenplanet.com contains copyrighted material, trademarks and other proprietary information including, but not limited to text, software, photos, and graphics. The entire content of our website is copyrighted as a collective work under United States copyright laws. No user may modify, publish, transmit, create derivative works, or in any way exploit any of the content of this website. Except as otherwise expressly permitted under copyright law, no copying, redistribution, publication or commercial exploitation of downloaded material from www.sevenplanet.com is permitted without written permission from us and any other copyright owner.
If any copying, redistribution or publication of copyrighted material is expressly permitted, no changes in or deletion of author attribution, trademark, legend or copyright notice shall be made. Each user acknowledges that he or she does not acquire any ownership rights by downloading copyrighted material. The user shall be liable for any damages resulting from any infringement of copyrights, proprietary rights, or any other harm resulting from any uploading, downloading or submission.
Some items in our Clothing & Accessories Stores are sold by sevenplanet.com, and others are sold by sellers.
Any unwashed, unworn clothing item purchased from sevenplanet.com and most sellers may be returned within 30 days.
To initiate a return of an item, whether purchased from sevenplanet.com or a seller, please visit the sevenplanet.com. Contact admin@sevenplanet.com.
For returns of all other items purchased from a seller, please contact the seller directly by our website and contacting Customer Support.
The sizing guidelines on our size charts are approximate. Actual sizes may vary between manufacturers.
To communicate with seven planet please send inquiries to the following:
store ownership: 3@sevenplanet.com
general inquiries: 7@sevenplanet.com
store development: 5@sevenplanet.com
mindful suppliership: 1@sevenplanet.com
product placement: 4@sevenplanet.com
site suggestions: 2@sevenplanet.com
marketing opportunities: 6@sevenplanet.com
Please visit the seven planet green general store at the following locations:
seven planet Portland
PO BOX 17572
Portland, OR 97217
503-208-6350
map/directions
seven planet Idaho
205 Main Street
Priest River, Idaho, 83856
map/directions